Privacy Policy

Pivot Counseling and Consulting, LLC

Website Privacy Policy

Revised 03/28/2026

At Pivot Counseling and Consulting, your privacy matters deeply to us,  not just because the law requires it, but because trust is at the heart of everything we do. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit a contact form, use our client portal, or schedule an appointment online.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

When you interact with our website, you may provide us with:

•   Your name, email address, and phone number (via contact forms)

•   Appointment requests and scheduling preferences (via our online scheduling tool)

•   Any information you submit through our secure client portal

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

•   Your IP address and browser type

•   Pages visited and time spent on our site

•   Referring website or search terms used to find us

2. How We Use Your Information

We use the information we collect to:

•   Respond to your inquiries and schedule appointments

•   Communicate with you about your care and services

•   Improve our website and client experience

•   Comply with applicable legal and licensing requirements

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. HIPAA & Protected Health Information

Pivot Counseling and Consulting is a HIPAA-covered entity. Any Protected Health Information (PHI) you share with us through our client portal or in the course of receiving services is governed by our Notice of Privacy Practices (NPP), which is provided to all clients at the start of services.

Our Notice of Privacy Practices describes in detail how we may use and disclose your health information and your rights as a patient. You may request a copy at any time by contacting us directly.

4. Contact Forms & Email Communication

Please be aware that standard email and web-based contact forms are not fully encrypted and may not be completely secure. We encourage you to avoid including sensitive health information in initial contact form submissions.

Submitting a contact form or sending an email to our practice does not establish a therapist-client relationship.

5. Client Portal & Online Scheduling

Our client portal and online scheduling tools are provided through third-party HIPAA-compliant platforms. These platforms are required to maintain appropriate security standards for handling health-related information. However, we encourage you to review the privacy policies of those platforms as well.

6. Telehealth Services

Pivot Counseling and Consulting offers both in-person and telehealth services. Telehealth sessions are conducted through HIPAA-compliant video platforms. Please note that we can only provide telehealth services to clients located in states where we hold an active license to practice. If you are unsure whether we can serve you in your state, please contact us before scheduling.

7. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to improve your browsing experience and help us understand how visitors use our site. You may adjust your browser settings to decline cookies, though this may affect some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (such as insurance portals, crisis resources, or professional directories). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from minors through our website. If you believe a minor has submitted information to us, please contact us so we can address it promptly.

10. Data Security

We take reasonable technical and administrative steps to protect the information we collect. However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of information transmitted to or stored on our website.

11. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

•   Access the personal information we hold about you

•   Request correction of inaccurate information

•   Request deletion of your information (subject to legal and clinical record-keeping requirements)

•   Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information below.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Pivot Counseling and Consulting, LLC

Address: 1921 Kaliste Saloom Road

Suite 203A-G

Lafayette, LA 70508

Phone: 337-857-3310

Email: jill@pivotcounseling.net

Website: www.pivotcounseling.net